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Quick answers to the questions we hear most often.
Yes, in many cases we can complete repairs the same day you bring in your printer. Simple issues like paper jam clearing, printhead cleaning, and common error fixes are usually done within 2–4 hours. More complex repairs that require ordering parts may take 1–3 business days. Premium plan customers receive guaranteed same-day service.
We service all major brands including HP, Canon, Epson, Brother, Lexmark, Xerox, Kyocera, Ricoh, Samsung, Dell, Oki Data, Konica Minolta, Sharp, and more. Our technicians are certified across all of these brands. If you don't see your brand listed, just call us — chances are we can help.
Yes, wherever possible we use genuine OEM (original manufacturer) parts. Where OEM parts are unavailable or cost-prohibitive, we use only high-quality compatible parts that meet or exceed OEM specifications. We'll always tell you which type of part we're using before beginning any repair — no surprises.
Absolutely. We provide on-site service for businesses within a 50-mile radius of our Seattle location. Our mobile technicians carry common parts and tools to resolve many issues in a single visit. On-site appointments are available Monday through Saturday. Contact us to schedule a visit and get an estimate.
Simple repairs (cleaning, jam clearing, settings): 2–4 hours. Standard repairs (roller replacement, fuser, printhead): 1 business day. Complex repairs (logic boards, laser units, custom parts): 2–3 business days. We'll give you a firm estimate when you drop off your printer, and we'll call you the moment it's ready.
We offer a free initial diagnosis for most standard printers. After we assess the issue, we provide a written estimate before doing any repair work. There's no pressure — you can always decline the repair and pick up your printer. A small assessment fee may apply for enterprise-level equipment.
Yes! We offer dedicated bulk pricing for offices, schools, and enterprises. We can set up a standing order with regular scheduled deliveries so you never run out. Volume discounts apply starting from as few as 5 units. Contact our sales team to set up a business account.